Bank account offer. Please quote your dispute reference number if you have it handy, or your Customer Access Number (CAN). They are likely to request your personal or banking information. You can contact ShopBack via the ShopBack app or website. Business transaction accounts. A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. The transaction is being processed by Westpac. 1. Some branches now open weekends. e. Credit Card payments get assigned to the Transfers category and are excluded from Cash flow and Top categories. You’ll have a chance to dispute the fraudulent chargeback by following the process outlined in the notification. ⁵. AFCA is not part of Westpac and provides a free and independent service to resolve complaints by consumers and small businesses about financial firms. Fraudsters often make such purchases with stolen cards - as these items can often be resold quickly and easily. Austrac was established on the heels of the 1988 Final Transactions Reports Act for banks (and other deposit-taking institutions) to lodge reports on cash transactions over $10,000 or payments. banks), where that complaint falls within AFCA’s terms of reference. When you use your Worldwide Wallet to pay for something, the bank will authorise the payment and immediately deduct that amount from your available funds. Mr Papas's exact whereabouts is presently unknown. The external dispute resolution service available for the Westpac Global Currency Card is: 8am - 8pm AEST, Monday - Friday. purchase receipts, account statements, written communication or cancellation of a direct debit). If Mastercard® debit cards are linked to the account (for both Altitude Business and BusinessChoice), you may need to be lock or cancel the. Calling from overseas (+61 2) 9155 7700. You can view your statements online for eligible accounts via Westpac Online Banking instead of receiving paper statements. The contact details for AFCA are set out below. 5% Debit Mastercard Load fee. Visit your local branch. If your card needs to be couriered to you within Australia, a courier cost of $25 will be charged to your card (additional. You can cancel a dispute at any stage by simply contacting any BOQ Branch or our Contact Centre directly on 1300 55 72 72. If you have identified a transaction on your credit card online banking or statement and you don't think it should be there we can help you understand what you need to do next. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Tap Statements (incl. Keep data secure. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Card transactions. Having trouble downloading the Westpac App? Check our list of supported devices to see if it’s available for your device. If they cannot then the purchase amount (in the currency purchased) must be refunded. to be verified. You may be able to regain access to your account by repaying the amount owed (more info on that below). Deposit Cheque Westpac. Some branches now open weekends. If you believe your credit card may have been used fraudulently, please contact us immediately on 1300 651 089. Some branches now open weekends. You can also get a chargeback for incorrect or fraudulent transactions made on your. But if you cannot get onto them, you can contact your bank and request a chargeback on your debit card account. I'm disputing a transaction with Westpac how long does it take for the money to go back to my account and can if happen over the weekend? Press J to jump to the feed. Select the Transactions filter. By adding the tag “Wedding” to the transaction, you can see how much you’ve spent in each category for the “Wedding” at any time, helping you keep track of your spend. Westpac Banking Corporation has said "a mix of technology and human error" and "deficient financial crime processes" were to blame for its failure to comply with anti-money laundering obligations. Westpac deposit account, you can use the Card to make purchases or withdraw cash from the linked account at eftpos terminals and ATMs by selecting the cheque or. My Westpac Protect SMS code looks different to what I expected. If you accept the transaction, any temporary dispute credit will be reversed. When you check your accounts, look for payments or withdrawals you don't recognise, such as: a payment to a person or. Enter the Amount , Schedule for and How often . The issuing bank of the card used has control over what details are needed to. A mistaken transaction is when when you pay the wrong person or company by using the wrong bank details. Find out how. While a transaction is pending, the amount is deducted from your available funds, not your account balance. As your list of tags grows you can go in and select which tag is most relevant for your current transaction. A pending transaction can be released or. How 3D Secure works. Ubank Spend Account. Westpac Eftpos Card. If you've accidentally transferred money to the wrong account, it can't be reversed and we can’t stop the transfer from going through. Find out more. Your credit card has not been approved, or the account has not been opened. 2. The proceedings, each the result of an individual ASIC investigation, allege widespread compliance failures across multiple Westpac businesses. When a cardholder asks for a chargeback, the retailer’s bank may agree to pay back funds to the cardholder's bank. You can change a transaction subcategory by selecting ‘edit’ from the transaction details screen. You can continue to use the same PIN from your existing card on the new card. Osko payments and payments to PayIDs can only be made through Westpac Online Banking. Since joining Westpac in 1994, Peter has held senior finance roles including Chief Financial Officer with responsibility for Westpac’s Finance, Group Audit, Tax. Business transaction accounts. When you request a refund for a purchase made using a credit or debit card (selecting credit, contactless payment or online. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. Some branches now open weekends. 8. A regular membership or subscription fee. ABN 33 007 457 141. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. 2. In a statement on Monday morning, the. 9:30am - 5pm, Fri. Worldwide Wallet Dispute Claim Form (PDF 663KB) Send your completed Dispute Claim Form to us via email at [email protected] this conversation. Share. To access cardless cash on your mobile you must be registered to use Westpac Online. 1. Find out tips on how to reduce the risk of fraud and keep your credit card safe when shopping online. Westpac is one of over 60 Australian financial institutions connected to the New Payments Platform. Forum is run by Sydney businessman Bill Papas. An address, phone number, and website, if available. Westpac has banned customers from transacting with Binance, on the same day as the controversial cryptocurrency exchange was stripped of its ability to accept PayID. If it went to an invalid account, it may take 2 to 3 days to return to your account. EFTPOS machines – which can be standalone or connected to a point of sale (POS) system – facilitate the movement of funds from a customer’s credit, charge and debit card account to a nominated business bank account. By default, 25 transactions will be displayed with the option to display more transactions. fill in the Transaction dispute form to dispute an ATM withdrawal. Before trying these instructions make sure you update to the latest version of the app . If you received a Westpac Protect™ Security Code that looks different to what you expected (for example, the recipient account details had changed), please call us immediately on 132 032. 11 What to do if you want to dispute a Westpac Business. The following are some common reasons which may assist you to understand why your transaction may have declined. This authorised amount is held and appears as a “pending” transaction for up to 5 days. Unauthorized credit card transaction. The process for fraud related chargebacks is slightly different to the typical chargeback process. Contact ShopBack for assistance with any enquiries relating to your ShopBack account, transactions, Cashback or Bonus Cashback. Pdf File. resolve any transaction disputes. Can I cancel or dispute a pending transaction? A dispute can only be lodged once the transaction has been fully processed. CHIP is a more effective counter-measure against counterfeit and skimming fraud. Press question mark to learn the rest of the keyboard shortcutsThe Westpac Global Currency Card can be managed online 24/7 through the login at westpaccurrencycard. An Electronic Chargeback (eChargeback) is the electronic submission of chargeback notifications to the merchant. We will advise you in writing of the reason for the decline. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. au. If the operation is not complete, you should wait until it is finished first. An account overdrawn fee and debit interest may apply. Enter the new limit or use the slider and select Save. If the debit is from another bank, Westpac has sent the transaction to that bank. Think card activation, locking and unlocking, changing your PIN and more – all in just a few taps. A chargeback takes place when you contact your credit card issuer and dispute a charge. 5% Debit Mastercard Load fee. If a client wants to dispute a transaction, he must contact the merchant first. Tap the magnifying glass icon. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. com. The best way to resolve complaints with Westpac. ). The below fees will be charged at the time of processing an International money transfer: Westpac Online Banking or the Westpac App (sent in a foreign currency) - $0 AUD. The system will continue to learn as you update your subcategories. You acknowledge that any financial transactions processed through the Payment Services under this Westpac Addendum will be settled by Westpac exclusively with Stripe. ⁵. George, BankSA and Bank of Melbourne accounts and Mobile Banking Apps. com. 9113. If you contact the debiting company they can provide more information about who they are debiting on behalf of. 68 million. A pending transaction can all be cancelled or reversed at the request of the merchants. Visit your local branch. Some branches now open weekends. This scam SMS claims to contain a security code required to complete a purchase. Civil penalty proceeding settled on limited admissions basis. Westpac: 1300 651 089 +61 2 9374 7237: Your Credit Union: 1800 621 199: N/A: Promoted. 8am-6pm, Mon - Fri (Sydney time) From overseas. Your conversation with Red is secure and your personal information protected at all times. To request a refund of a mistaken payment. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. As part of this, we may take extra. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Branch opening hours. Banks like Westpac suggest that when the name of the merchant does not look familiar,. Westpac CardGuard provides round-the-clock protection from fraudulent activity on your personal credit card 1. UBS bank analyst Jon Mott said, if anything, the fine was a bit. 5 million fraudulently obtained from Westpac and siphoned through Forum Group entities, the bank. 1Westpac Online BankingBranch opening hours. 9:30am - 5pm, Fri. Yes you can. 9:30am - 5pm, Fri. email: write to: prepaidmgmt_servicequality@mastercard. e. On the right-hand side of your screen select the 'Message us' button to start the conversation. [6] Telegraphic Transfer received by you [4] $15 to a non-Westpac account per transfer $15 to a Westpac account [5] [5]9:30am - 4pm, Mon - Thurs. If you experience any issues with registering a PayID, or making and receiving PayID and Osko payments, please contact our Help Desk on 1300 655 505. We have re-reviewed the 12 customers highlighted by AUSTRAC and taken action and are working. Lost or stolen cards. In addition, any transactions billed on or after _____/_____/_____ are unauthorized. When you dispute a transaction a message is sent from your credit card provider (i. Never start Online Banking by clicking on a link in an email or by typing in any other website address. closed accounts) Select the Account in Active accounts. DECLINED CANNOT PAY. Westpac alleges it lost $290m due to fraud committed by Forum Finance. Fraudulent transaction vs dispute with a seller. If you had an eligible Westpac account at the time of closure, your remaining funds were transferred by the end of July 2021. Tap an Account. the folder that was shared with you by Westpac) or by clicking the 'Upload' button on the right-hand side of the File Sharing Service (Fileshare) homepage and selecting the file you would like to be loaded and shared. co. The process will vary depending on the type of transaction and it. 8am-6pm, Mon - Fri (Sydney time) From overseas. Successful card transactions will generally have a response code of 00 - Approved or completed successfully or 08 - Honour with Identification. Set up alerts and know immediately if anything changes. While the credit card refund is pending the amount does not alter your account balance. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. Peter was appointed Westpac Group Chief Executive Officer in April 2020, after holding the role on an acting basis between December 2019 and March 2020. your bank or Amex) to the merchant via their bank. Asic’s litigation showbag includes allegations Westpac charged more than 11,000 dead people more than $10m in fees, charged 7,000 people for two insurance policies over the same property. Mexico: Scotiabank. b. au. Westpac Exchange Rates. Get a resolution and your account credited if your dispute is successful. Keeping your data safe. A Westpac Handycard is an eftpos Debit card linked to selected Westpac transaction accounts. From Banking, select the relevant bank account. 11. Westpac Group means the Bank and its Related Members. During. nz Can I cancel or dispute a pending transaction? A dispute can only be lodged once the transaction has been fully processed. In the Westpac App. Thou may find the transaction will appear on your statement are the name of the debiting company tend than the merchant on the agreement. au. Minimising fees and charges. 68 million. Other banks may still deduct fees from your payment. Westpac MasterCard Gift Card: customer statement of disputed transaction Please tick only one item below and print all information. Find out more about card transaction disputes at BOQ. Have ready two forms of ID from the following: If you're Aboriginal and Torres Strait Islander and you don't have any of the required forms of identification, please call our Indigenous Call Centre on 1800 230 144 Monday to Friday 9am – 6:30pm CST or visit your nearest branch . The DDRSA will be removed from the Terms and Conditions on the next release date of. Fraudulent transaction vs dispute with a seller. This may process the transaction using Electronic Fallback (EFB) (if applicable) 1. For debit card refunds (where selecting credit, contactless payment or online/phone purchase), the. Where Westpac flags transactions that suggest potential child exploitation in high risk locations, these transactions are now prioritised for action and reported to AUSTRAC within 24 hours. stop you being liable for some types of transactions (see Clause 8)). Most New Zealanders use online banking these days but for people with patchy internet, phone banking is still an option. If your card needs to be couriered to you within Australia, a courier cost of $25 will be charged to your card (additional. Phone: 1800 931 678 (free call) Online: Email: info@afca. Make a transfer or payment frequently asked questions. Related Members has the meaning of ‘related body corporate’ as that term is defined in the Australian Corporations Act 2001 (Cth). (47) The cardholder must complete the relevant Dispute or Fraud claim form and return the form to Corporate Credit Card Administrator. Or if outside Australia +61 2 9155 7700 (outside Australia) BusinessChoice Rewards Platinum and Everyday: 1300 650 107. True fraud is the most common reason behind legitimate disputes. Sometimes this includes changes to design and colour. The contact details for AFCA are set out below. Pending transactions are useful as you get to see in real-time when you have made a payment or withdrawal or which refunds are awaiting processing. If you receive a status code starting with 'Q' that you do not understand, you should contact your. Go to Approvals > Other Tasks and approve the request. You can also phone 1300-651-089 or +61-2-9155-7700 (if. But the timing is important. 0800 888 066. Or if outside Australia + 61 2 9155 7700 (outside Australia) Our Fraud Detection Team advises you on unusual activity on your card and asks if the charges are yours. au. If you think you have spotted an unauthorised transaction on your card, call our cards team on 0800 888 111 immediately. org. If you have bought the goods on your debit card and linked it to Paypal, you. If you’re not satisfied with our response or handling of your complaint, you can contact the external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA) on 1800 931 678. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?(46) Corporate Credit Card Administrator will send the cardholder either the Westpac "Dispute Transaction" form or a "Fraud Claim" form for completion - depending on the issue. This site is mobile friendly and can be used on most devices. We will get a replacement card to you as soon as possible and can stop all transactions on your account immediately. Some branches now open weekends. How to request an update about an existing case. 9:30am - 5pm, Fri. ePayments Code:How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. All our EFTPOS machines are simple, reliable, secure and easy to use. My Westpac Protect SMS code looks different to what I expected. 1. Enter the SMS code sent to your registered mobile. Generally, you’ll have two options when disputing a transaction: refund or chargeback. Try the transaction again. Black cardholders can call 1300 651 999. ABN: 33007457141. Branch opening hours. Please complete and return this form to us within 30 days of initial notification of your. This is the first and easiest option to resolve the dispute. Mr Papas's exact whereabouts are presently. We’ll notify you (via a letter and/or email*) that your account has been debited. . external dispute resolution scheme. Enter the Amount, Date and Frequency. 1. If you’re ever concerned you’ve been given. ASIC has commenced six civil penalty proceedings against Westpac in the Federal Court. To speak to someone from our team at Westpac Assist, call 1800 067 497. My Westpac Handycard does not have a CVC, what can I do? A CVC is required to add a. Available for Westpac Australia customers. Select Reason for this payment and enter a Description. Have your case number handy. Fraudsters often make such purchases with stolen cards - as these items can often be resold quickly and easily. To search your transactions go to Overview > Transaction search. The fast and secure way to talk to us. (46) Corporate Credit Card Administrator will send the cardholder either the Westpac "Dispute Transaction" form or a "Fraud Claim" form for completion - depending on the issue. 00. Note: You will not see other transactions made with your Westpac card. Westpac Everyday Account. Explain pending transactions. If the cardholder’s bank feels the dispute is valid, the transaction in dispute is reversed from your merchant account and refunded to the cardholder. We’re always working on improving our digital features to bring you faster and easier ways to bank online; whether it’s on your computer, mobile or tablet. An Electronic Chargeback (eChargeback) is the electronic submission of chargeback notifications to the merchant. You are liable for meeting the transaction amount. The balance and available funds will only be updated once the refund is finalised and processed by the merchant. A chargeback is a dispute between the card holder and the merchant resulting in a claim and a settlement. If you believe an unauthorised transaction has taken place, notify your bank immediately. Be careful handing over or shipping goods such as electrical goods, jewellery and computers. A chargeback reverses a transaction, refunding the money you paid for a product or service. westpac. Tap Pay someone . What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. Fraud and disputes – keeping your cards secure. However, if the payment is being used for hotels, car rentals or. (in your transaction history in Online Banking and the Westpac App) the Applicable Exchange Rates once the transaction is completed. Reaching the seller in the day or two before a pending charge posts to your account balance or before the item ships can help smooth the path. Any remaining foreign currencies were converted into AUD at the applicable exchange rate prior to the transfer. If. The payment procedure for card payments is simple. Call us on 1300 651 089 8am – 8pm Sydney time. When a direct entry transaction is successful, it. This applies to all push notifications except for ‘Card on the way for new or replacement of lost/stolen credit cards’- these notifications will only be sent to primary cardholders. Report a card lost, stolen or damaged. The alleged culprit was an. Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised due to Online fraud, we guarantee to repay any missing funds, provided you complied with our Online Banking Terms and Conditions. Useful contacts . Card payments occur in real-time: the transaction is made between Westpac and the payer's. Chargebacks refer to the reversal of the cash value (in whole or in part) of a transaction by the card issuer to the acquirer, and usually, by the merchant bank to the merchant. Benefits. Our Fraud Detection team advises you on unusual activity on your card and asks if the charges are yours. Option 1. Find out more. My Westpac Protect™ Security Code looks different to. Features Westpac Business One Westpac Business One Plus Westpac Business One – Negotiator Plan. Activate a CommBank card. Consumers should contact the merchant to try and sort out any issues, and the merchant will usually contact the issuer to cancel the charge. Card payments occur in real-time: the transaction is made between Westpac and the payer's issuing bank. 3. 3. 3. ePayments Code:For use when requesting the closure of your Share Trading, Global Markets or Exchange Traded Options (ETO) Account. It’s great to enjoy the flexibility and freedom offered by our range of credit cards, but they do come with fees. DismissA Westpac Handycard is an eftpos Debit card linked to selected Westpac transaction accounts. Westpac alleges it lost $290m due to fraud committed by Forum Finance. Page 9, Contact Westpac’s Customer Relations and Support Team, delete whole section and insert: “Westpac is here to help. Westpac is one of the easiest banks to use to dispute a transaction,. Explain money transfer times. If you have a vision impairment or have mobility issues using smart devices, you can contact our Customer Care Team on (02) 9155 7714. We’re sorry, this feature is currently unavailable. While the bank is under no obligation to do so on any particular occasion, we may permit you to overdraw your account by allowing a direct debit payment to occur even if there are insufficient funds in the account. George, BankSA and Bank of Melbourne accounts and Mobile Banking Apps. Unfortunately, Westpac’s response took longer than expected and he didn’t get the result he was hoping for. Review your transfer details and select Confirm. George Worldwide Wallet, there are no load, reload or unload fees, or ATM withdrawal dues at Westpac Group ATMs and over 50,000 ATMs external. AFCA provides a free and independent service to resolve complaints by consumers and small businesses about financial firms (e. If you suspect the transaction could be credit card fraud, call our Card Services team on 0800 888 111, 24 hours, 7 days a week, or from overseas call +64 9 912 8000. Your credit card agreement must explain your maximum liability if your card is used without your permission. A merchant no longer receives paper. nz or by calling us on 0800 888 111 – if an off-line funds transfer is processed to an account that has been closed, we will not be deemed in any way to have consented to that transfer. Imran Bande Ali Transaction dispute officer, Westpac New Zealand Waitakere, Auckland, New Zealand. Use the dropdown box next to a Merchant Member Number (MMN)1 on the Overview screen and select View all merchant services to view Transaction and Settlement listings or View statements. You can search a transaction by description, date, or amount. Talk to your relationship manager. This scam SMS claims to contain a security code required to complete a purchase. In the Imports section, select IMPORT NEW FILE. Chargebacks can be costly for merchants – you could lose both the cash amount of the transaction as well as the. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Branch opening hours. This is the account number for your credit card account. Answers to our most frequently asked questions on topics including, online banking, mobile banking, credit cards, financial hardship, security, transferring funds and travelling overseas. . If a chargeback occurs on a gifting transaction, both the Riot Account sending. not stop payment of a transaction made using a card. Upload and submit the form via the email link. If the transaction involved a merchant, it's also a good idea to contact the merchant and dispute the purchase. 52) is relatively modest compared to CBA (around $13,000) and Tabcorp (around $417,000). The merchant is then obligated to provide evidence that the service is provided. (+61 2) 9155 7700. You can also report the loss at any Westpac branch. A chargeback is a dispute between the card holder and the merchant resulting in a claim and a settlement. Tap ‘Cancel a direct debit’. Cost of living support. If you don’t have an eligible Westpac account, contact the Travel Card team directly on 1300 797 470 (or. Search Westpac. The number of alleged breaches leaves the. Make payments • Make fast and secure payments & transfers or schedule them for the future • Apple Pay - Pay with your mobile • Digital Card - 24/7 access to a digital version of your Westpac card with a… In the Westpac App or Online Banking (mobile device) Sign into your account. Open accounts, a term deposit, apply for a loan or credit card. Pending transactions frequently asked questions. Had he stayed on he could have received. 9:30am - 5pm, Fri. Enter a Description (optional) and tap Pay . However, there is a fee of 2. 1unauthorised transaction, as opposed to a mistaken internet payment. You can also filter your search by credit/debit transactions. Digital Card Westpac. Card transactions. Scroll down to the Tags header, tap Edit. 1. Even for ATMs in the lobby of a bank branch, onsite. 4oreign transactions. visit the nearest branch to dispute an ATM deposit or direct debit. Pay with your mobileTo combat potential fraud, Riot has a few rules in regards to how it deals with chargebacks: Your Riot Account will be suspended once a chargeback occurs. Before trying these instructions make sure you update to the latest version of the app . The international daily limit for electronic cash withdrawals is A$1000 which applies to both. May 18, 2023 – 1. These may change or we may introduce new ones in the future. If your dispute fits into the following criteria, please complete the form below and we will aim to contact you by phone or email within 10 working days to acknowledge your dispute: My disputed transaction occurred on a Westpac debit or credit Mastercard (if your transaction occurred on a Westpac EFTPOS or Prepaid card, please call us on 0800. All branches are open: 9:30am - 4pm, Mon - Thurs. Avoid the need to answer a series of security questions as we verify your identity when you sign in via the App. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. Worldwide Wallet Dispute Claim Form. Go to the Google Play Store. For BPAY, under Payment details, select the Payment method – BPAY® and add the From account, Description (optional), and Payment date (up to two years in. Some branches now open weekends. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Austrac stated that Westpac should have flagged these transactions, as they were consistent with child exploitation practices 15. The first step in. org. Louis, Missouri, USA (GMT-6). Choose the account on which the direct debit will appear. Fraud, disputes and lost or stolen business cards. The Reserve Bank (Te Pūtea Matua) has issued a formal warning to Westpac New Zealand for failing to report prescribed transactions, a requirement by law. The Westpac Global Currency Card is an unsecured debt security issued by EML Payment Solutions Limited (“EML”), arranged by Mastercard Prepaid Management Services (NZ) Limited and is distributed by Westpac New Zealand Limited. What is an IBAN number? An IBAN (International Bank Account Number) is an alphanumeric code containing 15 to over 30 characters and is used in certain countries to identify Bank,. You means the Account Holder and or Cardholder as applicable. See full list on westpac. If the customer didn’t get what they paid for, they’re required to contact the merchant before disputing. DECLINED CANNOT PAY. Please note that we can. The service is built on the New Payments Platform and enables fast payments to a PayID or an eligible BSB and account number.